Privacy Policy
Last updated: September 25, 2026
1. Introduction
Welcome to ZendBX ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By using ZendBX, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide
We collect information that you directly provide to us:
- Account Information: Email address, name, username, password (encrypted)
- Profile Data: Company name, profile picture, contact information
- Project Data: Database schemas, API configurations, authentication settings
- Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
- Communications: Support requests, feedback, and correspondence with us
2.2 Automatically Collected Information
We automatically collect certain information when you use our services:
- Usage Data: API requests, query patterns, feature usage, error logs
- Device Information: IP address, browser type, device type, operating system
- Log Data: Access times, pages viewed, time spent on pages, clickstream data
- Cookies and Tracking: Session tokens, preferences, analytics data
2.3 Data You Store on Our Platform
Your application data, including database content, files, and user-generated content stored in your projects, remains your property. We act as a data processor for this information.
3. How We Use Your Information
We use the collected information for:
- Providing, maintaining, and improving our services
- Processing transactions and sending transaction notifications
- Responding to your requests, questions, and providing customer support
- Monitoring and analyzing usage patterns and trends
- Detecting, preventing, and addressing technical issues and security threats
- Sending you technical notices, updates, security alerts, and administrative messages
- Complying with legal obligations and enforcing our terms
- Improving our platform features and developing new services
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics, customer support)
- Legal Requirements: When required by law, legal process, or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
- Aggregate Data: Anonymized, aggregated data that cannot identify you personally
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit (TLS/SSL) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Secure database configurations with Row Level Security (RLS)
- Monitoring and logging of security events
- Regular backups and disaster recovery procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account data is retained while your account is active
- Project data is retained until you delete the project
- Backup data is retained according to our backup retention policy (typically 30 days)
- Usage logs are retained for security and analytics purposes (typically 90 days)
- Financial records are retained as required by law
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your information
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent for data processing
To exercise these rights, please contact us at privacy@zendbx.in
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and keep you logged in
- Remember your preferences and settings
- Analyze platform usage and performance
- Provide personalized content and features
You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our platform.
9. Third-Party Services
Our platform may integrate with third-party services:
- OAuth providers (Google, GitHub, etc.) for authentication
- Payment processors for billing
- Cloud infrastructure providers for hosting
- Analytics services for usage tracking
These services have their own privacy policies. We encourage you to review their policies before using these integrations.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email or platform notification.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: